March 26th, 2010 | post a comment
This week we’re exploring the impact of the social media on our business, our media and the way we see the world. In future weeks we’ll be continuing our series, but this week we wanted to start out by revisiting our interviews a pair of groundbreaking agents of change in marketing, communications and social media. [...]
March 19th, 2010 | post a comment
This week on Business Matters we’re looking back at some of our favorite interviews from our Women Entrepreneurs series. Listen to the Full Episode | Download MP3 Margaret Heffernan Download MP3 Margaret Heffernan is an entrepreneur, Chief Executive and author. She was born in Texas, raised in Holland and educated at Cambridge University. In 2004, [...]
March 15th, 2010 | post a comment
The March 5 Business Matters program focuses on the impact of the problems at Toyota. One thing we haven’t talked about yet is the impact in real dollar terms to the current owners of Toyota’s cars. When customers loose trust with companies the impact is broad. As we heard in the interview with Tom Asacker, [...]
March 12th, 2010 | post a comment
Since the end of World War II, we have been living in an expanding economy that showed little signs of letting up. The growth in the standard of living in the U.S has been fueled by the desire of many to attain the American dream. A dream that offers each citizen a better, richer, happier [...]
March 5th, 2010 | post a comment
We all know about the challenges arising from the Toyota recall, so we decided to look beyond the headlines to understand the implications of this crisis in confidence beyond the numbers of cars involved. We talked with a customer experience guru to understand the implications of Toyota’s actions on the attitude of customers about Toyota. [...]
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