The Accountability of Business

June 25th, 2010

This week on Business Matters, find out if accountability is possible in world of complexity and political expediency. When you talk to people, they wholeheartedly want accountability. When you ask if they want it in their own workplace, they begin to worry if it is just another way to be blamed when things go wrong.

We explore the adoption of accountability in organizations from three perspectives. First we look at it from the eyes of an academic. Then we talk with the author of the most popular book on the subject. Finally, we talk with a CEO who not only believes in accountability, he practices it big time.

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Joe Badaracco, Author, Question of Character,
Professor of Business Ethics, Harvard Business School |

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badaraccoJoseph L. Badaracco, Jr., is the John Shad Professor of Business Ethics at Harvard Business School. He is also Senior Associate Dean and Chair of the MBA Program. Badaracco has taught courses on business ethics, strategy, and management in the School’s MBA and executive programs. Badaracco is a graduate of St. Louis University, Oxford University, where he was a Rhodes scholar, and Harvard Business School, where he earned an MBA and a DBA. He has also been chairman of the Harvard University Advisory Committee on Shareholder Responsibility and has served on the boards of two public companies. Badaracco has taught in executive programs in the United States, Japan, and many other countries and has spoken to a wide variety of organizations on issues of leadership, values, and ethics.

Badaracco’s research focuses on business ethics, particularly on leadership and individual decision making, and he has written four books on these topics. These are Business Ethics: Roles and Responsibilities, Defining Moments: When Managers Must Choose between Right and Right, and Leading Quietly: An Unorthodox Guide to Doing the Right Thing. His most recent book, Questions of Character: Illuminating the Heart of Leadership through Literature, was published in April, 2006. It presents the lessons for leaders suggested by works of serious literature.

Roger Connors
The Oz Principle: Getting Results through Individual and Organizational Accountability
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Roger Connors is a principal and founder of Partners In Leadership, Inc. Over the last twenty years, Partners In Leadership has become a widely respected international leadership and management consulting firm that has implemented consulting and training services in a myriad of organizations ranging in size from small “start-ups” to Fortune 500 companies.

Roger has assisted scores of management teams in successfully Accelerating The Cultural Transition(R) in their organizations to a Culture Of Accountability. He has significant experience in helping management teams facilitate large scale Cultural Transition. In addition, he has worked with numerous management groups to assist them in building teams and in building greater accountability at all levels in the organization.

Roger holds a Master of Business Administration degree from Brigham Young University and a Bachelor of Science in Accounting from Brigham Young University

He is the co-author of the best-selling book, The Oz Principle: Getting Results Through Individual And Organizational Accountability. He is also co-author of Journey To The Emerald City: Achieve A Competitive Edge By Creating A Culture Of Accountability. In 2009, Roger co-wrote, How did that Happen: Holding People Accountable for Results the Positive, Principled Way.

Shawn Boyer, Founder & CEO,
2008 National Small Business Person of the Year |
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bio_shawn1Shawn Boyer founded in 1999, and since then, he has taken the company from being a start-up to the nation’s largest part-time and hourly job-posting site. In 2008, Shawn was named the nation’s Small Business Person of the Year by the U.S. Small Business Administration. That same year, he also saw one of his most ambitious goals for the company come true when was named a Best Small & Medium Company to Work for in America by the Great Places to Work Institute.

Prior to starting SnagAJob, this big thinker and passionate leader was actually a transactional attorney for Brown & Wood LLP (now Sidley Austin, LLP) and Watt, Tieder, Hoffar & Fitzgerald, LLP. He holds a Master of Law in taxation from Georgetown University Law Center, a Juris Doctor from Washington & Lee University, and a Bachelor of Business Administration from the College of William and Mary.

Aside from mowing lawns in middle school, Shawn’s first hourly job was in a retail store in his sophomore year in high school. “From day one, that job taught me that the customer is absolutely the organization’s lifeblood, that they drive the business, and that you need to bend over backwards to wow them.” That same philosophy is embraced throughout today.

For Your Consideration

A personal challenge to be accountable for everything.

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